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Order Issues
I’m missing an item from my order, what do I do?
We’re sorry to hear that. Please check your order confirmation and packing slip to ensure the item was included in your purchase. Sometimes products are shipped separately and may arrive at different times. If an item is still missing, contact our Customer Support within 48 hours of receiving your package. Include your order number and the name of the missing item so we can investigate and resolve the issue as quickly as possible.
What do I do if I receive a faulty item in my order?
If you receive a damaged, defective, or incorrect item, please let us know as soon as possible. Contact our Customer Support within 48 hours of delivery and provide your order number along with clear photos or a short video showing the issue. Once we verify the problem, we’ll arrange a suitable solution, such as a replacement, exchange, or refund, depending on the situation.
Delivery
What should I do if my order hasn’t been delivered yet?
If your order has not arrived within the estimated delivery time, first check your tracking information if available. Due to bad weather, third-party courier or holidays, your order can be delayed. If your order is significantly overdue, please contact our Customer Support with your order number, and we’ll work with the courier to locate your package and keep you updated.
How can I find your international delivery information?
We are currently not providing international delivery. But, if you are a Bangladeshi & live abroad, you can order for your family & we will deliver to the location you want.
Can I track the delivery of my order?
Yes. Once your order has been dispatched, we’ll send you a shipping confirmation email or SMS with tracking information, if tracking is available for your chosen shipping method. You can use the tracking number to monitor your shipment until it reaches your delivery address.
Returns & Refunds
What is your International Returns Policy?
As we currently don’t take International order, we don’t have return policy.
I’m an International customer. How do I return something to you?
Due to the lack of our international sales channel, you can’t order & return.
Can I return an item for an exchange instead of a refund?
Yes, exchanges may be available depending on product availability. If the requested replacement item is in stock, we’ll gladly arrange an exchange. If it’s unavailable, we’ll process a refund according to our Return Policy. Please contact Customer Support before returning your item so we can guide you through the process.