We accept returns. You can return a product if you don’t open the packaging within 30 days of your purchase. Also, you must submit the receipt or anything that prove of your purchase from us.. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Return & Refund Policy

At HoicoiBangla.com, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

When Can You Request a Return?

A return request may be accepted if:

• You receive a product that is not same from what you ordered.
• The item arrives damaged during transportation.
• The product has a manufacturing fault that was present before delivery.
• Essential parts or accessories are missing from the package.

To help us investigate the issue, please contact our support team within 24 hours after receiving your parcel. Including your Order ID and a few clear photos of the product will help us process your request faster.

Requirements for Return Approval

Before approving a return, we may ask you to ensure that:

• The product you receive from Hoicoibangla.com has not been used beyond normal inspection.
• It is returned with its original packaging, labels, manuals, and included accessories.
• The item is packed securely to prevent damage during the return journey.

Your return may be declined if it does not meet these conditions .

Products That Usually Cannot Be Returned

Certain products are not suitable for return because of health, hygiene, or product integrity. These may include:

• Opened cosmetic or skincare products.
• Personal hygiene items after use.
• Food, beverages, and other consumable products once delivered, unless they are expired, damaged, or incorrectly supplied.
• Items that have been intentionally modified, mishandled, or damaged after delivery.

Inspection Process

After the returned item reaches our facility, our team will inspect it to verify the reported issue. This review normally takes a few business days. Once the inspection is complete, we will inform you of the outcome by phone, email, or another available contact method.

Refund Process

If the return is approved, your refund will be processed using the most appropriate payment method available for your original purchase. Depending on your payment method and financial service provider, the time required for the funds to appear may vary.

Replacement Option

When stock is available, we may offer a replacement instead of a refund. If the requested item is no longer available, a refund or an alternative solution may be offered after discussing the available options with you.

Delivery Charges

If the problem occurred because of our mistake—such as sending the wrong item or delivering a defective product—we will cover the necessary return and replacement costs.

If a return is approved for reasons not related to an error on our part, any applicable courier or handling charges may be deducted from the refund amount or charged separately.

Order Cancellation

Orders can generally be cancelled before they are handed over to the courier. Once the shipment has been dispatched, cancellation is no longer possible.

Need Assistance?

If you have any questions regarding a return, replacement, or refund, please get in touch with our customer support team. Providing your Order ID and a brief description of the issue will help us assist you more efficiently.